FAQ
Frequently Asked Questions
How long does shipping take?
Most orders arrive within 3-7 business days. Some items may take 7-15 business days depending on availability. You will receive a tracking number by email once your order ships.
Do you offer free shipping?
Shipping costs are calculated at checkout based on your order. We keep our rates as low as possible.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. Email us at pufferfishllc3548@gmail.com with your order number to start a return.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use that number to check the status of your delivery.
What payment methods do you accept?
We accept all major credit cards, debit cards, Apple Pay, Google Pay, and Shop Pay.
What if my item arrives damaged?
Contact us right away at pufferfishllc3548@gmail.com with a photo of the damage and your order number. We will send a replacement at no extra cost.
Can I cancel or change my order?
Please contact us as soon as possible. If your order has not shipped yet, we can make changes or cancel it. Once shipped, we cannot make changes.
Do you ship internationally?
At this time, we only ship within the United States.
How do I contact customer support?
Email us anytime at pufferfishllc3548@gmail.com. We typically respond within 24 hours.